Frequently Asked Questions and Answers
FAQs ...
We are open Monday thru Saturday 9-4 during our peak season (April-November). In the winter Saturdays are by appointment only.
Please visit Tent section on the right side menu.
Yes you can, but make sure your vehicle is big enough for the rentals you have ordered and we’ll help load.
You can download and print our Donation application from the downloads page. We budget a set amount every year for donations. It is strictly first come first served basis.
Simply call and we’ll schedule a free sight inspection. During, we’ll make sure that the tent you’re looking for will fit as well looking for things that would make installation difficult (ie. Tree limbs, underground utilities, septic systems, etc.). This is also a great opportunity to ask any questions you may have.
Simply call or email us. All we will need is your name, address, phone number and credit card on file. All tent orders are subject to 50% non refundable deposit.
General rule of thumb is as soon as you know what you want. If you don’t have a proper head count yet, reserve for the most amount of guests you invited. It’s easier to scale down than to add.
You may cancel 2 weeks before your event with no penalty. 72 hours before your event and we will to charge 50% of the total bill. The day of the event and we’ll have to charge the full amount. All tent cancellations 2 weeks prior to the event we will have to keep the 50% non refundable deposit.
We reserve the right to cancel any rental due to major weather such as hurricanes or rare blizzards to no penalty to you. It’s very important to have a “Plan B”. You may NOT cancel due to nice weather (it has happened).
You make any changes to your order up to 7 days before your event. After the 7 days we charge a $25 change order fee and $25 for every change after that.
All of our china, glassware, flatware and linens are ready to go right to your event. After, we do ask that all rentals get rinsed and the linens get shaken free of debris and put in the mesh bags provided. Please do not put the linens in trash bags.
We do have to charge for missing or broken items. All prices are current replacement costs.
We will deliver at any time on any day. Our delivery charges do go up on weekends and after hours.
Our delivery charge starts at $60 which includes delivery and pick up. The further we need to travel the more the delivery charge.
We schedule all deliveries between Wednesday and Friday. We do our best to give you a 4 hour window when our crew will show up.
We pick up on Mondays and Tuesdays.